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STI Linkedin · Posted 2d ago

IT Help Desk Analyst - Nashville, TN/On-Site

Nashville

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Indexed description

IT Help Desk Analyst

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243/On-Site

12+ Months

Must be able to lift at least 50 pounds.

IT Call Center Experience Preferred

  • Able to handle call volume of up to 30 calls per day.

People/Customer Service Skills Required

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external
  • VPN
  • LTE
  • Wifi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

Remote support

  • MSRA
  • RDP
  • TEAMs
  • Webex

Hardware Deployment

ServiceNow

  • Ticket management
  • Ticket assignment
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