Ingeniero de soporte de TI

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.

• Takes complete ownership of onsite service activity.

• Performs advanced-level maintenance on all products, including low-complexity installation activities.

• Provides technical feedback on equipment, systems and processes to improve overall service delivery.

• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

• Identifies and resolves systemic issues within the team.

• Proactively supports the needs of other team members, providing technical assistance and expertise.

• Contributes to improved client services metrics reporting and documentation.

• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 2-4 years’ experience in area of responsibility