Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace
Indexed description
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions:
Position Summary
We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.
Key Responsibilities
Application Support:
• Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime
Deployment Management:
• Execute production deployments during off-business hours; coordinate with development teams on release schedules
Infrastructure Management:
• Support Windows Server environments and manage IIS configurations to ensure system stability
Database Administration:
• Optimize and maintain SQL databases; perform routine maintenance and performance tuning
Incident & Change Management:
• Follow ITIL best practices for incident response and change control; manage service tickets through resolution
Monitoring & Alerting:
• Utilize Dynatrace, Slack, Watchdog, and Stone Branch tools to proactively identify and respond to issues
Automation:
• Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks
Documentation:
• Maintain confluence documentation for procedures, runbooks, and system configurations
Required Qualifications
• Proven experience in production application support
• Strong Archer application knowledge (development, deployment, and issue resolution)
• Windows Server and IIS administration experience
• SQL database knowledge and experience
• Familiarity with monitoring tools (Dynatrace, Slack, Watchdog, Stone Branch)
• Scripting experience (Shell and Python)
• Working knowledge of ITIL processes (Incident and Change Management)
• Experience with Ansible, Helios, and Confluence tools
Work Schedule & Availability
• Office-based: 4 days per week on-site
• On-call Support: Available for production deployments and urgent issues outside standard business hours
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