Microgenesis Business Systems
Linkedin · Posted 1mo ago
Service Desk Analyst
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Indexed description
- Act as the single point of contact to support internal and external clients 24/7.
- Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
- Walk the customer through the problem-solving process.
- Closely coordinate with clients to ensure issues have been resolved.
- Updating knowledge bases with details of common problems.
- Optimize improvements through skills development and knowledge sharing.
- Perform remote assistance through diagnostic techniques.
- If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
- Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
- Job Type: Full-time
- Pay: From Php22,000.00 per month
- Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Schedule:
- Rotational shift
- Shift system
- Supplemental Pay:
- 13th-month salary
- Application Question(s):
- Are you willing to be assigned to different areas from time to time?
- Are you willing to work on a shift schedule?
- Education:
- Bachelor's (Preferred)
- Experience:
- Service Desk Analyst: 1 year (Preferred)
- An understanding of ITIL and Service Level Agreements.
- ITIL v4 but not required
- At least 2 years of substantial experience in IT Service Desk Support.
- Proficient in hardware and software components and MS Office 365.
- Customer-oriented with excellent communication skills.
- Should have excellent technical and computer skills.
- Must be dependable and able to adapt to changing situations.
- Should know how to manage time and able to set priorities when handling multiple tickets.
- Knowledgeable in computer networking.
- Soft Skills
- Dedicated and passionate
- Sense of urgency
- Initiative/proactive
- Flexible
- Self-confident
- Can work under pressure
- Organized and detail-oriented
- Dependable/reliable
- Team player
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