Information Technology Support Specialist

IT Support Specialist I/II (MSP)

Location: Southern California (Hybrid)

Employment Type: Full-Time, Direct Hire

About the Opportunity

Our client, a growing and highly respected Managed Service Provider (MSP), is seeking an IT Support Specialist I/II to join their team in Southern California. This is an excellent opportunity for an IT professional looking to take the next step in their career while gaining exposure to a wide range of technologies, clients, and business environments.

This is not an entry-level position. We're looking for someone who already has hands-on IT support experience and understands the realities of supporting multiple clients in a fast-paced environment. The ideal candidate is a proactive problem solver who can remain professional under pressure, effectively manage competing priorities, and deliver exceptional customer service even in challenging situations.

The successful candidate will be someone who takes ownership of their work, thrives in a client-facing role, and enjoys wearing multiple hats while helping organizations leverage technology to achieve their business goals.

Key Responsibilities

• Provide onsite and remote technical support to clients across multiple industries.
• Troubleshoot and resolve hardware, software, networking, printer, and connectivity issues.
• Support Microsoft-based environments, including Windows desktops, Microsoft 365, and Active Directory.
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Manage user accounts, permissions, passwords, and group memberships.
• Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
• Respond to and resolve support tickets while meeting established service-level expectations.
• Escalate complex issues appropriately while maintaining ownership and communication with clients.
• Assist with workstation deployments, technology refreshes, migrations, and client projects.
• Document troubleshooting steps, resolutions, and client interactions within the ticketing system.
• Support remote users through remote management and support tools.
• Participate in maintaining client satisfaction through clear communication and professional service delivery.
• Collaborate with senior engineers and project teams on infrastructure and cloud initiatives.

Required Qualifications

• 2+ years of professional IT support experience in a Help Desk, Desktop Support, Technical Support, or MSP environment.
• Experience supporting multiple users, departments, or client organizations.
• Strong experience supporting:
• Windows 10 and Windows 11
• Microsoft 365
• Active Directory
• Microsoft Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Basic understanding of networking concepts, including:
• TCP/IP
• DNS
• DHCP
• VPN connectivity
• Wireless networking
• Experience troubleshooting hardware, printers, and business applications.
• Ability to manage multiple priorities and support requests simultaneously.
• Strong documentation and organizational skills.
• Exceptional customer service and communication skills.

Preferred Qualifications

• Previous experience working within a Managed Service Provider (MSP) environment.
• Experience with Microsoft Intune or endpoint management solutions.
• Familiarity with Microsoft Azure and Entra ID (Azure AD).
• Experience supporting remote and hybrid workforces.
• Exposure to virtualization technologies such as VMware or Hyper-V.
• Understanding of cybersecurity best practices and endpoint security solutions.
• Basic PowerShell knowledge.

Desired Certifications

Candidates with any of the following certifications are strongly encouraged to apply:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certified: Fundamentals
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Endpoint Administrator Associate
• ITIL Foundation

What We're Looking For

We're looking for someone who genuinely enjoys helping people and solving problems. The ideal candidate is dependable, resourceful, and comfortable working directly with clients, including those operating in demanding or high-pressure environments. Success in this role requires strong technical troubleshooting skills, professionalism, adaptability, and a willingness to go the extra mile when needed.

If you're the type of person who takes ownership, communicates effectively, embraces challenges, and continuously looks for ways to improve both client experiences and technical outcomes, we'd love to hear from you.

This is an excellent opportunity to join a growing MSP that values initiative, teamwork, accountability, and exceptional customer service while providing long-term career growth and technical development.