Systems Operations Engineer (35858)

Systems Operations Engineer

Location: Portugal – Hybrid

We are seeking a Systems Operations Engineer to support the reliability, security, and ongoing evolution of the infrastructure powering a large-scale customer documentation ecosystem.

The environment includes cloud-hosted services and virtual machines across multiple data centers, using a mix of cloud and virtualized platforms including GCP and other infrastructure technologies.

This role will act as a key technical point of contact for the documentation ecosystem, ensuring stable operations, secure integrations, reliable infrastructure, and a consistently high-quality experience for users and customers.

Key Responsibilities

• Operate and maintain Linux servers and services across cloud and virtualized environments, including GCP and on-premises virtual machines.
• Manage server user accounts, permissions, access rights, and security compliance.
• Install, upgrade, patch, and maintain base software and applications across server environments.
• Diagnose and resolve issues across servers, applications, databases, and system integrations.
• Perform root-cause analysis and implement long-term corrective solutions.
• Administer and optimize PostgreSQL databases, including backup and recovery processes.
• Configure, maintain, and support Apache HTTP Server environments.
• Support identity and authentication integrations, including Azure SSO, SAML, and OIDC.
• Maintain and support Git-based development and operational workflows.
• Develop automation, monitoring, and operational tooling using Perl, Python, and shell scripting.
• Lead and coordinate new tooling and platform initiatives, including scoping, planning, execution, and stakeholder communication.
• Document system architectures, configurations, processes, and operational procedures.
• Collaborate closely with product, IT, security, engineering, and documentation teams.
• Continuously improve the reliability, security, scalability, and efficiency of the infrastructure environment.

Required Skills & Experience

• Strong experience operating Linux servers in cloud and virtualized environments.
• Experience working with cloud platforms such as GCP, Azure, or AWS.
• Strong scripting skills using:
• Perl
• Python
• Shell scripting
• Strong knowledge of SQL and PostgreSQL.
• Hands-on experience with Apache HTTP Server.
• Practical experience with identity and SSO technologies, including:
• Azure AD / Microsoft Entra ID
• SAML
• OIDC
• Experience working with Git-based workflows.
• Solid understanding of IT security principles and operational security best practices.
• Strong technical documentation and process-management skills.
• Experience coordinating or managing technical projects across multiple teams.
• Ability to work independently while collaborating effectively with cross-functional stakeholders.

What Will Help You Succeed

• Strong troubleshooting and problem-solving skills.
• An interest in improving infrastructure, developer workflows, and documentation platforms.
• Ability to take ownership of technical issues from investigation through resolution.
• Strong communication skills with both technical and non-technical stakeholders.
• Excellent attention to detail and a focus on delivering reliable, high-quality solutions.
• Ability to manage competing priorities and coordinate initiatives across multiple teams.

Nice to Have

• Knowledge of IP or optical networking technologies.
• Experience supporting technical documentation platforms or publishing pipelines.
• Familiarity with structured content and automated documentation workflows.
• Experience supporting infrastructure used by engineering or software-development teams.

, Sam Osman