Metal Field Services Technician

The Metal Field Services Technician provides installation, maintenance, troubleshooting, and repair support for advanced metal additive manufacturing equipment at customer facilities. This role is focused on laser powder bed fusion technology and plays an important role in helping customers successfully implement and maintain their additive manufacturing operations.

This position is ideal for someone who enjoys hands-on technical work, solving complex equipment challenges, and working directly with customers. You will support equipment installations, preventative maintenance, and service activities while collaborating with internal technical teams to deliver an exceptional customer experience.

Preferred locations include Utah and Texas, with California also being considered for highly qualified candidates. Travel is expected to be 50-70%.

GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

Your key contributions in this role will be:

• Install, maintain, troubleshoot, and repair metal additive manufacturing equipment.
• Travel to customer sites to support installations, preventative maintenance, and service requests.
• Diagnose mechanical, electrical, software, and system-related issues.
• Support large customer deployments and complex installation projects.
• Collaborate with customers and internal technical teams to resolve issues and ensure equipment performance.
• Complete service documentation, reporting, and inventory tracking.
• Manage company tools, spare parts, and assigned assets.
• Deliver a professional and positive customer experience.

• Experience with metal additive manufacturing required.
• Experience with laser powder bed fusion technology strongly preferred.
• Field service, industrial equipment maintenance, or OEM experience preferred.
• Knowledge of industrial lasers, motion systems, and electro-mechanical equipment.
• Strong troubleshooting and problem-solving abilities.
• Ability to read technical documentation, schematics, and engineering instructions.
• Experience with SOLIDWORKS and additive manufacturing workflows is a plus.
• Strong communication and customer service skills.
• Ability to work independently and manage a travel-intensive schedule.
• Valid driver's license and passport.

• You enjoy hands-on technical work and solving complex equipment issues.
• You have experience with metal additive manufacturing or related technologies.
• You thrive in customer-facing environments.
• You enjoy travel and working at different customer locations.
• You want to become a specialist in advanced metal additive manufacturing systems.

• You are unable or unwilling to travel more than 50% of the time.
• Extended travel assignments would be challenging for you.
• You prefer an office-based or primarily remote position.
• You do not enjoy troubleshooting technical equipment in the field.
• You prefer a highly structured schedule with limited travel.

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

Generous Benefits Include:

• Participation in GoEngineer’s PTO program from day one of employment.
• 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer paid Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage.
• Dental and Vision insurance
• Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
• Fertility, adoption, and family building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.