Service Desk Specialist with Mandarin, Japanese and English

Role:

• Providing IT support to end users located in various locations globally
• Analysing, troubleshooting and providing fixing solutions for application/OS problems
• Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
• Monitoring ticket timelines (SLAs)
• Contact with the end users by phone, email and chat

Requirements:

• Deep experience (or equivalent) in technical support
• English with Japanese & Mandarin language proficiency skills
• Good knowledge of the ticketing tool is an advantage
• Team player attitude
• Organizational skills and the ability to set priorities effectively
• Quick and effective problem-solving skills
• Minimum 2 years working experience is a MUST

Benefits:

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Unlimited employment contract

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.