Client Accounts Administrator

The role of Horse Racing Ireland Client Accounts Administrator reports into the Client Accounts Supervisor. The responsibilities & competencies required are as follows:

Role Purpose

This role will be responsible for providing best in class customer service to the large range of client account holders to include efficient responses to all queries. Below are some of the responsibilities but not limited to and are subject to change at any time. Each administrator will be assigned certain tasks and each of the team will be cross trained in those tasks.

Responsibilities:

• Provide excellent customer service to all HRI clients, handling a large volume of queries and issues online, in person and via phone, in confidence at all times.
• Distribution of prizemoney efficiently.
• Processing cash and journal receipts to accounts on a daily basis.
• Payment of Third-Party Invoices on behalf of Clients via Banking online.
• Updating client account records and general account administration.
• Carry out credit control processes on overdue accounts & assist in quarterly output of Forfeit List.
• Assist in processing the non-payers foal levy and liaising with the industry services department.
• Liaising with other Industry related Bodies.
• Undertaking and completing various reconciliations including Bank Reconciliations as required.
• Various Reconciliations to include Bank & Holding Accounts.
• Responsibility for processing the month end process
• Other duties as required.

Skills And Experience

• Excellent interpersonal, communication skills and customer service skills and the ability to build good working relationships
• Excellent phone manner with good written communication skills
• Proven experience of maintaining confidentiality
• Proficiency in Microsoft Office, particularly Excel
• Ability to adapt to learning new systems and processes
• Previous experience in a busy office environment
• Experience in working to tight deadlines
• Excellent organisational skills and ability to manage deadlines
• Knowledge and interest of the racing industry would be an advantage

Customer Focus

• Knows who the customer is
• Always interacts professionally with the customer and adapts own manner to suit individual customer needs
• Takes pride in delivering a high-quality service

Developing Self

• Actively seeks to develop by seeking feedback to gain insights for required improvement and proactively identifies skills gaps
• Develops self-awareness through being curious, listening and sharing with colleagues
• Uses internal opportunities to learn about wider organisation along with knowledge of own role

Energy & Pace

• Approaches every activity with a desire for success and a 'can do' attitude
• Understands own goals and objectives and how these impact wider department objectives
• Displays an understanding of the importance of deadlines and an ability to meet same, striving to surpass expectations while maintaining high standards for attention to detail and adhering to company procedures

Innovation & Change

• Brings potential solutions rather than problems to manager/colleagues
• Considers all activities to be worthy of review for effectiveness and efficiency of process
• Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies

Leadership

• Focuses on individual accountability in roles and takes responsibility for the successful completion of own tasks
• Shows initiative and energy to get things done
• Is creative in approach and can think outside the box in terms of problem solving

Team

• Builds relationships with team members and stakeholders
• Shares knowledge with others and is open to learning from other colleagues
• Illustrates willingness to help others and is approachable

HRI is an equal opportunities employer. Interview candidates will be provided with any necessary reasonable accommodations when called for interview.