IT Support Engineer

USC candidates preferred.

Job Summary:

• We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support.
• The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools.
• You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues.
• This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Troubleshoot and replace network switch chassis blades when required
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred