Customer Support Representative - 1st Shift (Hybrid)

• 1st Shift: Mon – Fri, 10:30am - 7pm
• Hybrid: In office 3x/week, Mon - Weds
• Overtime based on business need

Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support.

• Assist customers by determining order status and working to resolve product related problems and questions
• Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
• Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders.
• Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality
• Interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management
• Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments

What you need

• High school diploma or equivalent
• Two (2) years relevant work experience

• ERP (JDE/ SAP/ Sales Force/ Genesys) experience
• Experience in call center, or customer-facing environment

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.