IT Onsite Technician

Role:

Providing advanced IT support to the user regarding unresolved issues, escalated from the first level support

• Managing the request process, ideally through the ticket systems, while ensuring proper documentation and data maintenance at all the times
• Preparation of reports and evaluations in Excel or similar tools
• Managing complex troubleshooting for persistent issues
• Supporting the Soft & Hardware Break&Fix activities
• Taking care of the hardware flow for new joiners and leavers
• Delivery of service within client defined timelines (SLAs)
• Databased system monitoring and updating client portals for open requests (KPIs)
• Supporting site visits and escorting services (H&E)

Requirements:

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• This role is a Salary non-exempt position with a targeted salary range of $55,000.00 – $57,000.00 USD.
• IMAC Support
• Break/Fix
• Support for AV services in meeting rooms

Benefits:

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Vision Insurance

Be part of us:

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.