Appointment Coordinator – Service Department (Bilingual Preferred)

About the Role:

We’re hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.

You’ll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We’re looking for someone who’s kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you!

What You’ll Do:

• Answer incoming calls, texts, and chats from service guests
• Schedule service check-in times and reach out to guests due for maintenance
• Go over recommended services, recalls, and expected timelines
• Gather guest and vehicle info and set accurate appointments
• Confirm appointments and follow up on no-shows or delayed work
• Log all communication in our CRM system
• Assist Spanish-speaking guests with translations as needed

What We’re Looking For:

• Bilingual in English and Spanish preferred (verbal and written)
• Previous experience in a Service BDC, call center, or guest service role is a plus
• Strong multitasking and organizational skills
• Friendly, professional communicator who follows through
• Comfortable using scripts and offering appointment options clearly

Why Join Twin Falls Cars?

• Supportive and positive team atmosphere
• On-the-job training and career growth opportunities
• Competitive compensation and benefits
• Locally owned and growing—we promote from within!

Apply Today!If you’re a people person who’s ready to grow in a fast-moving service department, we’d love to meet you. Apply now and start your next chapter with Twin Falls Cars!