Application Support Specialist - SRE

ViaPlus is seeking a Application Support - SRE to own the reliability, availability, and performance of large-scale, mission-critical platforms running on Microsoft Azure. This role is responsible for maintaining production stability across complex, distributed systems by leading incident response, observability, and reliability engineering initiatives.

The Lead Cloud SRE will work hands-on with Azure infrastructure, Kubernetes-based and VM-hosted microservices, networking, and data platforms to diagnose and resolve high-severity production issues.

Job Profile: Senior Application SRE

Experience: 3 to 8

Job Responsibilities:

Key Responsibilities

Application & Production Support

• Provide L2/L3 support for enterprise applications and production systems.
• Manage incidents, problems, and service requests within SLA / ITIL processes.
• Perform root cause analysis (RCA) and implement preventive fixes.
• Collaborate with application teams to resolve deployment and runtime issues.

System & Infrastructure Management

• Administer Windows & Linux servers (physical & virtual).
• Perform OS upgrades, patching, and system hardening.
• Configure IIS for application hosting and Nginx for load balancing.

DevOps, Middleware & Platform Support

• Build and maintain CI/CD pipelines and automated deployments.
• Manage Azure Service Fabric clusters for microservices.
• Install and tune RabbitMQ, JS7 Job Scheduler, and GlobalScape EFT.

Monitoring, Security & Compliance

• Monitor systems using AppDynamics, SolarWinds, Nagios.
• Perform log analysis, diagnostics, and performance tuning.
• Remediate vulnerabilities and support compliance audits.

Reporting & Documentation

• Configure Power BI Report Server and schedule reports.
• Maintain SOPs, runbooks, and operational documentation.

Collaboration & Leadership

• Coordinate with Dev, Infra, Security, Vendors, and Business teams.
• Mentor junior engineers and support on-call rotations.

Skill Set:

• Operating Systems: Windows Server (2012–2022), Linux (RHEL, CentOS, Ubuntu)
• Web Servers: IIS, Nginx
• Cloud / Platform: Azure, Azure Service Fabric
• DevOps: CI/CD pipelines, automation
• Job Scheduling: JS7 Job Scheduler
• Messaging: RabbitMQ
• File Transfer: GlobalScape EFT
• Monitoring: AppDynamics, SolarWinds, Nagios
• Reporting: Power BI Report Server
• Scripting: PowerShell, Bash (Python – good to have)
• Security: Vulnerability remediation, patching, compliance awareness

Qualifications:

Any Graduate with B. E / B. Tech, MCA or equivalent degree with more than 3+ years relevant work experience.

Cloud certifications preferred:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: DevOps Engineer Expert (AZ-400)