Presales Specialist

Company Description ICT Distribution is a specialized IT distributor focused on making leading global hardware and software vendors accessible and affordable for the APAC reseller channel and their end customers. Headquartered in Sydney, Australia, the company serves South Asian and South East Asian markets through local offices and teams in countries such as Singapore, Sri Lanka, Maldives, Brunei, Cambodia, Laos, Myanmar, Nepal, and Bangladesh. ICT Distribution provides a complete IT stack, including hardware, software, networking, and storage solutions across on-premise, cloud, and hybrid environments. The organization emphasizes strong vendor relationships, excellent customer service, partner training, and efficient logistics to deliver premium service and holistic solutions at competitive cost and speed. Relationships and loyalty to stakeholders are central to its business philosophy and long-term growth strategy.

Role Description This full-time Presales Specialist role is an on-site position based in Ho Chi Minh City, Vietnam. The Presales Specialist will support the sales team by understanding customer requirements, preparing solution proposals, and delivering product and solution demonstrations for enterprise IT hardware and software offerings. Day-to-day responsibilities include analyzing customer environments, collaborating with internal teams and vendors, preparing technical presentations, and responding to RFPs and RFQs. The role also involves advising resellers on best-fit solutions, assisting with configuration and pricing, and ensuring that proposed solutions align with ICT Distribution’s portfolio and customer expectations. The Presales Specialist will maintain up-to-date knowledge of ICT products, industry trends, and competitive offerings to provide informed guidance to channel partners and end customers.

Qualifications

• Candidates should possess strong Analytical Skills to assess customer requirements, evaluate solution options, and interpret technical and commercial information.
• Candidates should possess excellent Communication skills to present solutions, prepare clear documentation, and collaborate effectively with customers, resellers, and internal stakeholders.
• Candidates should possess Consulting and Presales skills to design suitable IT solutions, conduct demonstrations, respond to technical queries, and support the sales cycle.
• Candidates should possess solid Customer Service skills to build long-term relationships, provide timely support, and ensure a positive experience for channel partners and end customers.
• Experience in enterprise IT solutions (hardware, software, networking, storage, cloud and hybrid cloud) and familiarity with APAC or regional reseller ecosystems is highly beneficial.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
• Ability to work on-site in Ho Chi Minh City, Vietnam, with strong organizational skills and attention to detail.
• Professional proficiency in English; additional regional languages are an advantage.