Import Agent (Air Freight Operations)

Overview We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure. Key Responsibilities Shipment Coordination & Customer Communication - Monitor and respond to shipment-related emails - Enter shipment alerts and customer requests into the TMS system - Provide shipment updates to customers, dispatch, warehouse teams, and drivers - Follow up proactively when updates are delayed - Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates - Ensure all communication is accurate, professional, and timely Documentation & Data Entry - Enter shipment information into Crown Freight Manager - Print and distribute shipment documents and requests - Update operational spreadsheets with shipment statuses and customer requests - Track and relay warehouse service requests and shipment changes - Maintain accurate operational notes and logs Operations Support - Coordinate between customers and warehouse/dispatch teams - Escalate operational issues appropriately when needed - Prioritize urgent shipments based on operational impact - Support time-sensitive import recovery workflows - Assist with routing instructions and shipment status coordination Workflow & Prioritization - Distinguish between urgent and non-urgent tasks - Prioritize truckers already waiting on-site over future/pending shipments - Ensure high-priority requests are communicated immediately to the operations team - Handle repetitive operational processes with consistency and accuracy Systems & Tools - Crown Freight Manager (training provided) - Cartis (training provided) - Outlook - Excel & shared spreadsheets - RingCentral / VOIP systems - Transportation Management Systems (TMS) Required Skills & Experience - Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred - Strong organizational and multitasking skills - Ability to think logically and prioritize effectively - Comfortable handling repetitive operational workflows - Strong written and verbal English communication - Comfortable making calls to drivers, warehouse teams, and customers - Strong attention to detail - Comfortable working in fast-paced, time-sensitive environments Nice-to-Haves - Air import or airport cargo experience - Experience working with trucking dispatch teams - Familiarity with shipment tracking systems or TMS platforms - Experience with customer operations support - Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.) Training & Support - Full training provided on proprietary systems and workflows - Each remote agent will work directly alongside an on-site operational counterpart - Escalation support structure already in place Performance Expectations - Fast response times to operational requests - Accurate data entry and shipment updates - Strong follow-through and communication - Ability to manage priorities independently - Reliable attendance and shift coverage - Industry: Air Freight / Logistics / Import Operations Working Hours (EST): - Shift A: Monday–Friday | 8:00 AM – 4:00 PM EST - Shift B: Monday–Wednesday, Friday & Saturday | 2:00 PM – 10:00 PM EST (Off Thursdays & Sundays) Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. ## No Problem

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