STI
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Help Desk Analyst 2
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Indexed description
- Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
- Diagnoses, analyzes, and resolves issues for customers across multiple technological domains
- Strong experience supporting Windows 11
- Experience with file server management, active directory, GPO settings
- Very extensive knowledge with Windows 11, active directory, GPO settings
- Demonstrates strong technical proficiency in operating systems (Windows, macOS)
- Experience with the Service Now IT service management application.
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