Manhattan Active Support Analyst - Sr. Associate - 00070302551

About The Role

Cognizant is seeking a Warehouse Management Consultant with expertise in Manhattan Active Warehouse Management (MA WM) and Manhattan Warehouse Management for Open Systems (WMOS). In this client-facing role, you will be responsible for supporting, maintaining, and enhancing warehouse management solutions, ensuring operational stability, resolving complex technical issues, and driving continuous improvement initiatives for our clients.

In This Role, You Will

• Leverage strong functional knowledge of warehouse operations and end-to-end WMS processes to support business and operational objectives.
• Utilize hands-on technical expertise with Oracle SQL, Postman, Manhattan Base Component APIs, and JSON to perform troubleshooting, data analysis, and integration validation.
• Conduct advanced troubleshooting, root cause analysis (RCA), and issue resolution in high-availability production environments.
• Support and troubleshoot Manhattan Active WM Proactive Extensions, SCI and Jasper reporting solutions, label generation, and reporting frameworks.
• Collaborate with cross-functional teams to identify opportunities for system optimization, process improvement, and operational excellence.
• Ensure system stability, performance, and successful delivery of WMS-related enhancements and support activities.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an hybrid position working in at the client or Cognizant office in Columbus, OH as required.

What You Need To Have To Be Considered

• 3–4 years of overall IT experience, including 3-4 + years of hands-on experience implementing and supporting Manhattan Active WM (Cloud) solutions.
• Strong experience providing production support in enterprise environments with knowledge of ITIL processes and best practices.
• Demonstrated proficiency with Oracle SQL, Postman, Manhattan Base Component APIs, and JSON for troubleshooting, data analysis, and integration testing.
• Strong analytical and problem-solving skills with experience resolving complex warehouse management issues.
• Ability to work effectively in a client-facing environment and collaborate across technical and business teams.

These will help you stand out

• Certifications in Manhattan Active WM, Google Cloud Platform (GCP), or Generative AI technologies.
• Experience supporting large-scale warehouse operations and cloud-based WMS environments.
• Strong communication and stakeholder management skills.

Why Join Cognizant?

We welcome candidates who bring diverse experiences, transferable skills, and fresh perspectives. Even if you do not meet every qualification listed, we encourage you to apply if you are passionate about technology, innovation, and delivering outstanding client outcomes.

Compensation

Application Deadline: 09/18/2026

Salary Range: $105,000 – $150,000 annually, based on experience, skills, and qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, subject to performance and applicable plan terms.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) Plan with Company Contributions
• Short-Term and Long-Term Disability Coverage
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: Compensation and benefits information is accurate as of the date of posting. Cognizant reserves the right to modify compensation, benefits, and eligibility requirements at any time, subject to applicable laws.

Please note this role cannot offer visa transfer or sponsorship now or in the future.

CogWW901