Alexander Technology Group
Linkedin · Posted 7d ago
IT Support
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Indexed description
The .Alexander Technology Group is seeking an IT Support resource for our Gainesville, FL based client. This is an onsite/hybrid role where you will gain valuable hands on experience providing tier 1 and tier 2 support for approximately 350 end users.
Core Responsibilities
- Initial ticket triage, password resets, and account/access support
- Hands-on hardware: laptop builds, deployment, and on-site equipment servicing (printers, Zoom Rooms, peripherals)
- Advanced desktop and server troubleshooting across Windows and macOS
- Active Directory and Microsoft 365 administration — user/account management, group policy, security settings
- Network support: VPN, Wi-Fi, LAN/WAN troubleshooting and basic configuration
- Ticket ownership from open through resolution, including documentation in the internal ticketing system
- Escalation point of contact for the on-site Gainesville office
- Coordinate new-hire equipment setup and onboarding configuration
- System security upkeep: patching, access controls, and monitoring for compliance with IT policies
- Root-cause troubleshooting on escalated issues, with clear documentation of resolution steps
- Maintain IT asset inventory and coordinate repairs/replacements with vendors
- Contribute to internal support documentation and knowledge base articles
- Proven troubleshooting across Windows and macOS (basic Linux familiarity a plus)
- Working knowledge of Active Directory and Microsoft 365 administration
- Comfortable supporting both standardized office hardware and varied remote/home setups
- Prior ticketing system experience required
- Familiarity with CAD technology a plus (not required)
- Ability to manage multiple support requests and prioritize effectively
- Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop)
- Strong communication skills — able to explain technical issues to non-technical staff
- Self-directed; comfortable being the on-site IT presence without daily in-person supervision
25-33/hr commensurate with experience
If interested in this opportunity please send your resume to Michael Ferzoco at [email protected]
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