IT Support Specialist (Bilingual)

Job description

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities:

• Support Specialists and Field Technicians.
• Provides front line point of sale support for the restaurant systems.
• Configures, troubleshoots and deploys POS terminals, printers and scanners.
• Troubleshoots hardware and software issues.
• Training clients regarding use of POS system
• Provide technical research resources for incident resolution coordinating with vendors when necessary.
• Work with applicable resources to troubleshoot networking/broadband related issue.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

Skills/Requirements:

• 2 years of IT experience in POS provider for restaurants is a plus.
• Experience with Linux, Windows O/S and Active Directory environment
• Knowledge of SQL server database environment
• Basic knowledge of Computer Network Infrastructure Design and Communications
• Knowledge of Point of Sale solutions and related technologies is a plus.
• Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
• Work experience in a restaurant is a plus.
• Must have professional phone, email and customer service skills.
• Ability to effectively prioritize and execute concurrent tasks independently.
• Strong analytical thinking and problem-solving capabilities.'
• Bilingual is a plus. (English & Spanish or English & Chinese)