Junior DevOps Process & Support Engineer

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Position Overview

We are seeking a technically skilled and customer-focused professional to join our team, supporting both internal and customer-facing systems through automation, workflow optimization, and technical problem solving. In this role, you will design, develop, and implement scripts, integrations, and AI-enabled workflow solutions that improve operational efficiency, enhance customer experiences, and streamline support processes.

You will work across multiple products, platforms, and business workflows, combining strong technical expertise with customer support capabilities. The ideal candidate is comfortable troubleshooting complex issues, leading technical initiatives, and driving automation efforts that deliver measurable business impact.

Key Responsibilities

• Design, develop, implement, and maintain scripts, automations, integrations, and AI-enabled workflow solutions across support and engineering platforms.
• Support customers by resolving technical issues, answering product-related questions, and assisting with account inquiries.
• Identify and resolve complex product defects, service interruptions, and workflow issues, escalating cases to advanced support teams when needed.
• Create, maintain, and improve user-facing documentation, knowledge base articles, FAQs, and troubleshooting guides.
• Analyze recurring customer challenges and identify opportunities to improve products, processes, and customer experiences.
• Lead technical projects involving complex workflows, system integrations, and cross-functional collaboration.
• Ensure the reliability, effectiveness, and scalability of automation solutions across supported platforms and processes.
• Collaborate with engineering, support, and business stakeholders to deliver high-quality solutions that exceed customer expectations.

Key areas of focus include

• Automation and workflow optimization.
• AI-assisted process improvements and operational efficiency initiatives.
• Customer support and technical issue resolution.
• System integrations and cross-platform connectivity.
• Knowledge management and technical documentation.
• Root cause analysis, troubleshooting, and escalation management.
• Continuous improvement of customer experience and internal processes.
• Technical project leadership and solution delivery.

Qualifications

• Proven experience developing scripts, automations, integrations, or workflow solutions in a technical environment.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Experience working with customer-facing systems, support platforms, or enterprise software environments.
• Ability to understand complex products, tools, business processes, and technical workflows.
• Experience documenting technical solutions, procedures, and customer-facing support materials.
• Demonstrated ability to manage technical projects and drive initiatives with a high degree of ownership and independence.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical teams.
• A customer-first mindset, focused on delivering high-quality solutions and positive user experiences.
• Experience with AI-enabled automation technologies, workflow platforms, or system integrations is advantageous.

Why Us

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.

You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The primary locations for this opportunity is Romania. The applicable salary range for this location is:

Romania: 145.300 RON – 276.000 RON

This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

This position may also be posted in additional locations beyond those specified above. For such locations, the applicable salary ranges and benefits will be disclosed by the Talent Acquisition Partner at the time of initial contact, in accordance with local legal requirements.

Diversity & Inclusion

We value equal opportunities and welcome applications from all talented individuals. At Siemens, we believe diverse perspectives drive innovation. We're committed to creating an inclusive workplace where everyone has the opportunity to succeed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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