Field Support Administrator- Cape Coral, North Fort Myers, FL

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

The Field Support Administrator (FSA) is responsible for planning, coordinating, and supporting construction projects related to the restoration, maintenance, and deployment of Outside Plant (OSP) fiber infrastructure, including FTTx, GPON, and related network systems. This role manages projects from initiation through completion, ensuring quality, compliance, and timely delivery. The FSA works cross-functionally with Field Operations, Engineering, contractors, and project management teams to ensure accurate execution and reporting of all project activities.

Work Location Hybrid - Cape Coral, North Fort Myers, FL

The Main Responsibilities

• Coordinate with Field Operations and contractors to support project planning, execution, and restoration efforts.
• Manage multiple concurrent projects from initiation through invoicing/completion.
• Ensure project activities align with timelines, scope, and company standards.
• Conduct site visits to monitor construction progress and verify quality of work performed by internal teams and contractors.
• Ensure compliance with engineering designs, specifications, and safety standards.
• Inspect OSP work prints and construction activities for accuracy and adherence to standards.
• Partner with Engineering to ensure designs are accurately implemented in the field.
• Review engineering work prints, standards documentation, and installation procedures.
• Provide field feedback to improve design effectiveness and constructability.
• Review and approve contractor invoices for accuracy and completeness.
• Support contract compliance and vendor performance oversight.
• Assist with tracking project costs and identifying discrepancies.
• Maintain accurate project records and documentation in applicable systems
• Provide timely and accurate updates on project status, risks, and issues.
• Document and report on deficiencies, quality issues, and corrective actions.
• Act as a liaison between Engineering, Operations, contractors, and project managers.
• Proactively identify and resolve project issues and escalations.
• Provide regular feedback to internal teams and external partners.
• Ensure all work complies with USDA RUS standards, regional construction practices, and ForgedFiber37 requirements.
• Maintain working knowledge of engineering standards, safety regulations, and construction procedures.
• Monitor site housekeeping and overall project compliance.

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Main Requirements

• Bachelor’s degree in a related field (Construction Management, Engineering, or Telecommunications) preferred OR equivalent work experience
• 4+ years of experience in OSP/ISP construction, engineering support, or project coordination
• Experience with fiber network deployments (FTTx, GPON) preferred
• Proven experience supporting or managing construction projects
• Strong knowledge of: Underground, buried, and aerial fiber construction, OSP and ISP infrastructure, Engineering prints, schematics, and specifications
• Familiarity with central office configurations, switching, and routing (preferred)
• Working knowledge of construction codes, regulations, and compliance standards
• Strong organizational and multitasking abilities
• Excellent communication and stakeholder coordination skills
• Attention to detail and problem-solving capability
• Ability to work independently and in fast-paced environments
• Ability to travel 30–40%
• Valid driver’s license with satisfactory driving record

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 Location Based Pay Ranges:

$80,000-$120,000

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What To Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

This role is pre‑designated as safety‑sensitive under applicable state laws due to routine work at heights, near utilities, and around live traffic, where impairment poses a significant safety risk.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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