Agency Process Design and Optimization Lead

Liberty Mutual Insurance Agency Process Design and Optimization Lead 3 Hours AgoSaved Remote or Hybrid Remote, OR, USA 94K-176K Annually Senior level 94K-176K Annually Senior levelArtificial Intelligence • Fintech • Insurance • Marketing Tech • Software • AnalyticsLeads end-to-end analysis and redesign of agency back-office processes, identifying friction, costs, and improvement opportunities. Evaluates AI, automation, self-service, workflow, and BPO solutions; develops business cases; and partners with operations, technology, finance, legal, and external providers to implement changes. Establishes metrics, drives adoption through documentation and training, advises senior leaders on prioritization, and optimizes processes involving compensation, agency systems, retention, book transfers, service desks, and financial operations.Top Skills: Agency Management Systems (Ams)Artificial IntelligenceBusiness Process Outsourcing (Bpo)ExcelWorkflow Automation