IT Service Desk Analyst

We are currently recruiting for a Service Desk IT Analyst . The role of a Service Desk IT Analyst is to provide high-quality desktop, server and networking support along with exceptional customer service to a small selection of clients within the designated support pod.

This role is primarily office-based, working from our Grantham office, with the potential for hybrid working arrangements after the probation period. Travel to customer sites will be required so applicants must hold a full UK driving licence. A fleet of vehicles are available for client visits as and when needed.

The role involves:

• Provide remote and onsite support, with exceptional customer service to Datcom clients.
• Incident, service and problem management.
• Identify documentation requirements, aim for continual improvement to make the client experience the best and suggest internal improvements to make service desk processes as efficient as possible.
• Ensure the service desk database is kept up to date.
• Understand and follow all Datcom policies and procedures.

About you:

• Some IT experience on an MSP service desk would be beneficial
• Previous experience in a IT support role
• Excellent customer service skills
• Full Right to Work in the UK
• Must live in commutable distance to Grantham