Enterprise Content Management (ECM) Solutions Developer (Information Technology Analyst 3 | 40 Hour | Hybrid) #260902-7605FR-001

Introduction

The State of Connecticut , Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking to hire an Enterprise Content Management (ECM) Solutions Developer (Information Technology Analyst 3).

What We Can Offer You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

THE ROLE

We're looking for a proactive, tech-forward professional to join our Electronic Content Management team. In this role, you’ll help build, enhance, and support document management solutions used across multiple state agencies. You’ll work across several platforms, including IBM Datacap, IBM IER, and IBM FileNet to contribute to solution design and administration and play a key role in delivering reliable, user-focused services.

DISCOVER THE OPPORTUNITY TO

• Develop, administer, and support solutions built on IBM Content Navigator (ICN), IBM Datacap, IBM FileNet, and IBM Enterprise Records (IER);
• Troubleshoot issues in our document management ecosystem and help optimize performance;
• Collaborate closely with teammates and agency partners;
• Continuously learn new tools, adapt to evolving needs, and contribute to long-term platform strategy.

We’re seeking someone who is self-driven, eager to learn, and comfortable working in a collaborative, fast-moving environment. If you value teamwork, growth, and delivering high-quality results, we’d love to hear from you.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (8 hours per day, 40 hours per week)
• First shift (8:00 AM - 4:30 PM)
• Location: 55 Farmington Avenue in Hartford, CT
• Hybrid position (telework and in office)

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

EXAMPLES OF DUTIES

All Functional Areas

• Diagnoses host system problems and develops and coordinates resolutions;
• Manages planning, analysis, design, selection, installation and implementation of new technologies;
• Evaluates new technologies;
• Tests and evaluates new hardware and/or software;
• Makes recommendations for hardware and/or software purchases;
• Determines interface and utility requirements and creates design specifications;
• Acts as liaison to hardware and/or software vendors, system developers, programmers and management;
• Develops and implements network and system security guidelines;
• Makes recommendations for migration and upgrade directions;
• Trains operators, systems developers and users on new procedures;
• Conducts system performance analysis, tuning or storage management;
• Conducts technical training programs for IT staff;
• Acts as project coordinator overseeing other technical staff and support personnel;
• Plans, coordinates and directs multiple projects of assigned staff;
• Reviews work of assigned personnel;
• Calculates project time and cost estimates;
• Prepares necessary procedural specifications to meet design requirements;
• Arranges necessary hardware and software availability;
• Oversees hardware and software vendors;
• Manages project budgets and schedules;
• Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter;
• Reviews documentation work of assigned staff;
• Communicates with business owners and management;
• Facilitates meetings;
• Assists in the development of information technology policies, procedures and standards;
• Participates in Request for Proposal (RFP) process;
• Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups;
• Defines data flow;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
• principles and techniques of systems analysis, design, development, and computer programming;
• principles of information systems;
• principles and theories of business and planning functions;
• programming languages;
• project management principles and techniques;
• principles, problems and techniques of data processing and data communication operations;
• data processing and data communications equipment and diagnostic tools;
• methods and procedures used to conduct detailed analysis and design of computer systems;
• principles of complex computer operating systems;
• Knowledge of
• principles and techniques of business information systems re-engineering;
• network protocols and architecture;
• practices and issues of systems security and disaster recovery;
• applications systems development principles and techniques;
• principles and practices of database management;
• Considerable
• interpersonal skills;
• oral and written communication skills;
• skill in problem solving;
• skill in technical problem solving;
• skill in analysis;
• Considerable ability to
• prepare correspondence, manuals, reports and documentation;
• analyze and resolve operational and communications problems;
• analyze and debug complex software programs;
• identify, analyze and resolve complex business and technical problems;
• Supervisory ability.

Minimum Qualifications - General Experience

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related field.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as: assisting in the design, implementation and management of a major communications network; providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software; participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects; performing any closely related complex technical support function.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 2.

Minimum Qualifications - Substitutions Allowed

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

Preferred Qualifications

• Experience with IBM Datacap
• Experience with IBM Content Navigator, IBM Atlas Policy Suite, and IBM WebSphere Application Server
• Experience with IBM FileNet
• Experience with IBM Enterprise Records
• Experience with Java and .NET programming

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.