DevOps/SRE Engineer - Bilingual Mandarin Required
Indexed description
CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.
About This Role
As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.
Responsibilities:
Short-Term (First 6-12 Months)
- Daily Operations & Maintenance
- Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team
- Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures
- Cross-Timezone Alerting & Incident Collaboration
- Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response
- Perform initial troubleshooting and first-response actions before handing off to the China-based team
- Local Data Center & Compliance Operations
- Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements
- Enforce local requirements such as access controls for privacy data and data localization/storage
- First-Line Incident Response
- Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays
- Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues
- Compliance & Liaison Support
- Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117)
- Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant
- Fluent in Mandarin Chinese in listening, speaking, reading and writing
- Legal to work for any employers. We are not able to provide sponsorship yet
- Bachelor's degree in Computer Science or related field
- 3-4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles
- Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM
- Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance
- Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm
- Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar
- Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent
- Proficiency in at least one scripting or programming language such as Python, Shell, or Go
- Excellent system design, analytical thinking, and complex troubleshooting skills
- Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus
401(k)
PTO
Paid Holidays
Insurance (Medical+Vision)
CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.
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