Retention Operations Program Manager

Ericsson Retention Operations Program Manager Reposted An Hour AgoSaved Hybrid 2 Locations Senior level Senior levelCloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)Leads cross-functional customer retention and renewal programs across software and services portfolios. Designs standardized processes, governance, playbooks, and handoffs; uses analytics to identify churn risks and define performance metrics; coordinates stakeholders across customer success, renewals, sales, finance, operations, and analytics; and drives change management, training, and continuous process improvement.Top Skills: CRMCustomer Success PlatformsGainsightLeanSalesforceSix Sigma