IT Support Technician Level 2

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

About Us:

We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Job Description

What You’ll Do:

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
• Manage incoming deliveries and inventory.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Fast turnaround of Customer Requests.
• Ability to multi-task
• Ability to work in a team and communicate effectively.
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require engineer level support, following ticket to resolution.
• Responsible for entering all time and expenses in ConnectWise as they occur.
• Enter all work as service tickets in ConnectWise.
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.

Who You Are:

• You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail-oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast-paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues.
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client’s locations as needed (Must have reliable transportation)

Why Join Us?

• A friendly, supportive team atmosphere where your skills really make a difference
• Hands-on experience with a wide range of hardware in a growing MSP environment
• Opportunities to expand your technical knowledge and grow your career
• Competitive pay and flexible work arrangements tailored for work-life balance
• A chance to help local businesses stay productive and secure with your expertise

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!

• Travel to client’s locations as needed (Must have reliable transportation)