System Support Specialist

System Support Specialist (IBM MQ, Kafka)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Middleware. Our Global Middleware Messaging team is continuously expanding. No matter your level of System Support Specialist proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Middleware #MQ #Kafka #Messaging #Web

Grow together

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second level day-to-day operations support for all Middleware technologies (WebSphere MQ, Kafka, Weblogic Application Server, WebSphere Application Server, Tomcat, IIS, SFTP, Jboss, Apache) virtualization platform and infrastructure operations that underpin the delivery of business solutions. You will help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. You will also work with product vendors for incident escalation, bug and security fixes.

Ready to embark on the journey? Here’s what we are looking for:

As a System Support Specialist, having IBM MQ is a huge plus. Very good knowledge of Kafka will also be an integral part of this role.

You are an Infrastructure and Middleware aficionado, therefore you have a good understanding of different OS platforms such as RedHat Linux, Windows and Openshift. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.