Technical Services Analyst II

Job Description

The Technical Services Analyst II is a manufacturing plant support position within Information Technology. This position will provide support for desktop/laptop computers and peripherals, which includes installation, diagnosis, repair, maintenance, and upgrades to all hardware, software, and peripheral equipment related to plant operations, while ensuring optimal performance. This position will be responsible for monitoring, reporting, and troubleshooting network connectivity and reliability issues related to the plant. In addition, support of manufacturing projects is required and will involve identification of Ethernet drops, IP addressing, monitor setup, and assistance with Quality/ Engineering software applications. The position will spend 75%-80% of their time on the plant floor, and 20% resolving typical PC/software/wireless issues.

This position will serve Rheem North America Division located in Scottsboro, AL (Onsite).

Responsibilities

• Install, configure, setup, support and maintain all personal computers and peripherals according to enterprise standards and connect them to the LAN.
• Perform basic troubleshooting, assist user personnel with issues and conduct training as needed.
• Maintain enterprise security standards - Active Directory, virus protection, browser controls, cell phones.
• Troubleshoot routine problems associated with the LAN and WAN connectivity under the supervision of senior staff.
• Configure, install, support and maintain standard server hardware and software under the supervision of senior staff.
• Provide support for plant floor applications.
• Configure, install, support and maintain local telephony hardware, software and peripherals as directed by senior staff.
• Maintain familiarity and compliance with company technical standards, policies and procedures.
• Handle assigned tasks related to procurement, documentation, reporting, etc.
• Perform delegated tasks on projects of all sizes and scopes under the supervision of senior staff.
• Support problem and incident management by performing root cause analysis for service interruption, create preventive measures to deploy in enterprise and coordinate preparation of incident reports.
• Prepare management reports and metrics as required.
• Handle other duties as assigned.Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.).

Qualifications

• Bachelor’s degree in Information Systems, Information Technology, Computer Engineering, Business Administration, related field, or equivalent experience.
• 3+ years of experience in IT Technical Support, Network Administration, and/or engineering related fields.
• An innovative solution-first spirit and an ability to think creatively.
• Ability to lift at list 50 pounds and ability to work in an industrial / manufacturing environment.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Strong PC hardware setup and troubleshooting skills.
• Strong user skills with Microsoft Office Professional (Outlook, Word, Excel, PowerPoint).
• Self-Starter with the ability to work independently or as a member of the team to achieve desired results.
• High technical aptitude.
• Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts.
• Great presentation and communication skills.

How To Stand Out

• Manufacturing industry experience preferred.
• Microsoft, Linux, or Network related certifications.
• Strong interpersonal and verbal/written communication skills with co-workers, vendors and customers.
• Ability to solve and document problems quickly and completely.
• Ability to work independently with little supervision.
• Demonstration of strong decision-making skills.
• Ability to multi-task and adjust priorities based on workload.
• Excellent coordination and time management skills.

At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING SELF, You Will Be Expected To Demonstrate The Following Competencies And Behaviors

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.