IT Specialist (PLCYPLN)

Summary

The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Duties

• The Gallery's Digital Solutions division (TDS) reports to the Gallery's Treasurer and provides IT solutions, services and innovation. The Digital Solutions division is led by the Chief Information Officer (CIO) who has senior management ownership of the establishment and execution of Gallery-wide IT strategy, its alignment with the Gallery's mission and the delivery of capabilities required to meet that mission. Duties for this position include Designs and implements organizational change management strategies that enable successful adoption of enterprise technology initiatives. Develops organizational change frameworks, evaluates organizational readiness, advises leadership, identifies adoption risks, and establishes governance practices that support successful technology modernization. Provides executive consultation, conducts stakeholder analyses, develops communication strategies, facilitates organizational readiness activities, and builds strategic partnerships that improve technology adoption across the Gallery. Develops enterprise learning strategies, training programs, user documentation, and adoption resources that support successful implementation of enterprise technologies and long-term organizational adoption. Establishes adoption metrics, evaluates organizational performance, develops dashboards, analyzes adoption trends, and continuously improves enterprise organizational change management practices through lessons learned and emerging technologies.

Qualifications

Basic Requirements For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-12 level in the Federal service or private sector, supporting the full lifecycle of organizational change for complex IT initiatives AND experience with metrics to analyze user feedback, technology utilization, advising senior leaders on adoption risks AND organizational barriers with recommended actions. OPM Qualifications Standard: Group Coverage Qualification Standard for Administrative and Management Positions Individual Occupational Requirement: Information Technology (IT) Management Series 2210 Other Relevant Eligibility Criteria: None You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education requirement.

Requirements

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Key requirements

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males born after 12/31/59 must be registered for Selective Service
• Pass Pre-employment Background Investigation
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period

Evaluations

Your resume will be used to evaluate your experience, education, and/or training that address the competencies below: Organizational Change Management Strategic Thinking Planning and Evaluation Stakeholder Relationship Management & Engagement Influencing / Negotiation Interpersonal Skills Adult Learning Instructional Design Training Delivery Analytical Thinking Continuous Improvement Performance Measurement Category Rating: Qualified candidates will be assigned to one of the three quality categories: The quality categories are defined as: Qualified (70-79.99), Well Qualified (80-89.99), or Best Qualified (90-100). Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement. Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures) Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. The Category Rating Process does not add veterans' preference points or apply the "rule of many," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. You may preview questions for this vacancy.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The application process is as follows: Click on the "Apply Online" button on the upper right side of the page. You must have a USAJOBS account and be logged in. You must have a completed resume no more than 2 pages. (You may use the Resume Builder in USAJOBS) You must respond to all applicant assessment questions, carefully following all instructions provided. You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214) The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Time. NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Time on the closing date of this announcement. The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS".

What to expect next

After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible. In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include; application received, eligible or not eligible, referred or not referred, selected or not selected. For Fair Chance Act Covered Positions: An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, that an applicant for appointment for a position in the civil service disclose criminal history record information before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or visit https://www.opm.gov/about-us/careers-at-opm/opportunities/

Required documents

To apply for this position, you must provide a complete Application Package which includes: Your Resume (no more than 2 pages) showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications. Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. Encrypted and digitally signed documents Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, optional Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.) If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here. Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package.

Benefits

The Federal Government offers a comprehensive benefits package. Flexible Spending Accounts - https://www.fsafeds.com/ Health Insurance - http://www.opm.gov/insure/health/index.asp Leave - http://www.opm.gov/oca/leave/index.asp Life Insurance - http://www.opm.gov/insure/life/index.asp Retirement Program - https://www.opm.gov/retirement-services/

Other information

The National Gallery of Art fosters a fair workplace and is an Equal Opportunity Employer. The EEO policy is found at: https://www.nga.gov/employment-opportunities/equal-employment-opportunity More than one selection may be made from this vacancy announcement. This position is not included in the bargaining unit. Relocation expenses will not be paid. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Reasonable Accommodation Policy: https://help.usajobs.gov/reasonable-accommodation Veterans Information: https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans Selective Service Registration: http://www.sss.gov/ Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Reasonable Accommodation Requests: The National Gallery of Art provides reasonable accommodation to applicants with disabilities. If you need an accommodation for any part of the application and hiring process, please notify the contact person listed in this announcement.