Junior Infrastructure Engineer

Company Description

ioFortress is a technology company focused on delivering secure, reliable, and scalable IT solutions that help organizations operate efficiently in today’s digital environment. We work across infrastructure, cloud, networking, cybersecurity, and managed technology services, supporting a variety of business and technical environments.

Our team values continuous learning, practical problem-solving, collaboration, and professional growth. At ioFortress, junior team members have the opportunity to work alongside experienced professionals, gain hands-on experience with real-world technologies, and develop the technical skills needed to grow within the infrastructure and cybersecurity fields.

Role Description

The Junior Infrastructure Engineer is a full-time remote position designed for an individual who is looking to develop their career in IT infrastructure, networking, cloud technologies, and systems administration.

The role will support senior infrastructure engineers with the day-to-day administration, monitoring, troubleshooting, and maintenance of client and internal technology environments.

Responsibilities may include assisting with Windows and Linux servers, Active Directory and Microsoft 365 administration, networking, virtualization, backups, system monitoring, patching, documentation, and basic security configurations.

The Junior Infrastructure Engineer will also participate in infrastructure projects, troubleshooting activities, system deployments, and technical assessments while learning established processes and best practices from senior members of the team.

This position is ideal for someone with a strong technical foundation, curiosity, willingness to learn, and an interest in developing hands-on experience across multiple areas of IT infrastructure.

Compensation

Competitive salary ranging from $38,000 to $42,000 annually, based on experience, skills, and qualifications.

Key Responsibilities

• Assist with troubleshooting server, network, cloud, and end-user infrastructure issues.
• Support Windows Server and Microsoft 365 administration tasks.
• Assist with Active Directory user accounts, groups, permissions, DNS, and related services.
• Monitor infrastructure systems, alerts, backups, and system performance.
• Assist with server updates, patching, maintenance, and routine administrative tasks.
• Support basic network troubleshooting involving TCP/IP, DNS, DHCP, routing, switching, and connectivity.
• Assist with firewall, VPN, and network security configurations under the guidance of senior engineers.
• Participate in virtualization and cloud infrastructure tasks.
• Document troubleshooting steps, configurations, changes, and technical findings.
• Assist senior engineers with infrastructure deployments, migrations, assessments, and other technical projects.
• Follow established security practices, change procedures, and documentation standards.
• Escalate complex technical issues when appropriate while continuing to participate in the troubleshooting process.
• Communicate clearly with team members and, when necessary, with clients regarding technical issues and progress.

Qualifications

• Strong interest in IT infrastructure, networking, cloud technologies, and cybersecurity.
• Basic understanding of Windows desktop and/or Windows Server environments.
• Foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VLANs, and VPNs.
• Basic knowledge of system administration concepts including users, groups, permissions, updates, and system monitoring.
• Strong troubleshooting and analytical skills.
• Ability and willingness to research technical issues and learn new technologies.
• Good written and verbal communication skills.
• Ability to document technical work clearly and accurately.
• Ability to manage assigned tasks and work effectively in a remote environment.
• Willingness to ask questions, accept guidance, and learn from senior technical staff.

Preferred Qualifications

The following experience is beneficial but not required:

• Exposure to Microsoft 365, Azure, or Entra ID.
• Familiarity with Active Directory and Windows Server.
• Experience with VMware, Hyper-V, or other virtualization technologies.
• Basic experience with firewalls, switches, wireless networks, or VPN technologies.
• Exposure to Fortinet, UniFi, SonicWall, or similar networking/security platforms.
• Familiarity with backup and monitoring platforms.
• Exposure to PowerShell, Bash, Python, or other scripting and automation tools.
• Previous Help Desk, Technical Support, MSP, internship, or IT support experience.
• CompTIA A+, Network+, Security+, Microsoft, Cisco, Fortinet, or similar certifications.

A degree in Computer Science, Information Technology, Networking, Cybersecurity, or a related field is beneficial but not required. Equivalent hands-on experience, certifications, personal projects, labs, or demonstrated technical knowledge will also be considered.

What We’re Looking For

We are looking for someone who may not know everything yet but has a strong desire to learn. The ideal candidate is curious, responsible, organized, and comfortable troubleshooting technical problems.

• This role provides exposure to multiple technologies and environments, making it a strong opportunity for someone coming from Help Desk, technical support, an internship, or an entry-level IT position who wants to take the next step toward a career in infrastructure engineering.