NOC Technician - 1st Shift

NOC Technician - 1st Shift - From Fridays to Tuesdays - From 8:00 am to 5:00 pm in San Juan

General Responsibilities

Monitoring systems and networks. Monitoring the Network, telecommunication devices, servers, applications, transactions and processes executed in different environments, such as: Mainframes, Non-Stop and Open Systems. Provide first level support to reestablish the service or provide appropriate follow-up to ensure compliance with SLAs established with our customers.

Education and Experience Required

Associate Degree or approved credits on Information Systems or Computer Science from an accredited institution. Minimum of One (1) year experience in diagnosis and repair situations with communication networks, computers, servers and operating systems.

Knowledge and Skills Required

• Basic knowledge of telecommunications infrastructure and servers

• Excellent system diagnosis, troubleshooting and problem resolution skills

• Customer Service Skills

• Monitoring Sytem Skills

• Good Verbal and Witten communications skills, both in English and Spanish

• Ability to manage and coordinate multiple tasks concurrently

Working schedule Friday to Tuesday between 8:00 a.m. to 5:00 p.m.

Available to work after hours, weekends and/or holidays as needed

The employee must meet the following requirements in order to participate in the recruitment

process:

1. Minimum of two (2) years as a regular employee of the Company in his or her current function

2. Obtain a rating of Meets Expectations or Above Expectations in the performance appraisal of the last two years

3. No disciplinary actions in the last year of employment

4. Compliance with the Company’s Code of Ethics and Standards of Conduct