Technical Support Specialist (POS)

About POS10 Technologies SARL

POS10 Technologies SARL is a POS machine service provider supporting regulated payment companies with secure and reliable deployment solutions. As a partner to Pay10, we manage the end-to-end POS device lifecycle, including import, configuration, deployment, and ongoing technical support, ensuring smooth and compliant payment operations.

Role Overview

We are hiring a hands-on Technical Support Specialist responsible for device preparation, field

troubleshooting, and lifecycle management of POS devices.

This is a need-based field-focused role with strong ownership of device performance and issue

resolution.

Key Responsibilities

• Manage warehouse device readiness, including receiving shipments, performing quality checks, and verifying serial numbers/IMEI and accessories
• Configure devices for deployment, including SIM setup, connectivity testing, and system/application readiness
• Ensure all devices are fully tested and deployment-ready before dispatch
• Handle on-site technical support and complaint resolution, including Connectivity and network
• issues and Hardware / Software Knowledge / System Errors
• Perform device replacement and swap management, and coordinate repair cycles with warehouse and operations teams
• Track device lifecycle status (Active / Faulty / Replaced)
• Escalate complex issues to higher technical support and track resolution until closure
• Maintain accurate inventory and device tracking, including serial numbers, IMEI mapping, and merchant allocation
• Ensure alignment between warehouse and field inventory records
• Prepare daily/weekly reports covering installations, issues resolved, replacements, and pending tasks

What We Are Looking For

• Diploma / Bachelor’s in IT, Electronics, Telecom, or related field
• 3+ years of experience in POS support, telecom field operations, or device installation roles
• Strong troubleshooting and hands-on technical skills
• Understanding of SIM-based devices, connectivity, and basic networking
• Ability to work independently in field environments
• Strong ownership, discipline, and reporting capability
• Ability to work under pressure in a fast-paced, deadline-driven environment

Preferred Experience

• Experience with POS devices or payment terminals
• Telecom field experience (SIM, routers, device installation)
• Exposure to fintech, banking, or payment device environments
• Morocco experience preferred

Additional Requirements

• Valid Morocco driving license
• Preference will be given to candidates with own transport (Bike/Car)

Why Join POS10 Technologies SARL?

• Be part of a growing POS deployment ecosystem in Morocco
• Gain exposure to fintech, telecom, and field operations
• High ownership role with direct impact on service quality