Application Support Developer - Java

We are seeking a highly skilled and experienced Senior Application Support Developer - Java to join our dynamic team.

Role Description Provide L3 application support, troubleshooting, maintenance, and minor enhancements for mission-critical telecom BSS applications supporting the Government of Canada contract. The role requires deep expertise in Java / JavaScript-based applications and databases - the ability to diagnose production issues across multiple interconnected systems. Focus on issue resolution, performance diagnosis, data validation, and operational stability of critical business systems

Roles and Responsibilities:

• Provide L3 support for Java, JavaScript, and Tomcat-based applications.
• Support backend databases and application environments.
• Investigate data discrepancies and transaction failures.
• Perform SQL queries for troubleshooting and validation.
• Monitor and troubleshoot integration flows between applications.
• Resolve interface and data synchronization issues.
• Troubleshoot production incidents and restore services promptly.
• Analyze application logs and identify root causes of issues.
• Perform minor code enhancements and bug fixes.
• Support deployment activities and release validations.
• Collaborate with business users to understand issues and explain system behavior.
• Investigate ticket flow issues, integration failures, and application performance concerns.
• Document fixes, workarounds, and support procedures.
• Participate in occasional after-hours deployment and incident support.

Qualifications

• Java, J2EE
• JavaScript
• Boomi Integration Platform
• Remedy
• SQL Server / Relational Databases
• Java-based Application Support
• Tomcat Application Server
• HTML/CSS
• Web Application Architecture
• SQL and Database Troubleshooting
• Log Analysis and Debugging
• Version Control Systems
• Telecom BSS application support
• Incident management
• Root cause analysis
• Release support

Experience

• 8+ years of software development/support experience.
• Strong troubleshooting capabilities across multiple technologies.
• Experience supporting legacy enterprise applications.

Mandatory Requirements

• Eligible for Canadian Government Level 2 Secret Clearance.
• Minimum 10 years residency in Canada preferred.
• Strong written and verbal communication skills.