Information Technology Operations Operator (NOC Engineer)

For a leading Islamic Bank in Egypt, we are looking for IT Operation Specialist to Provide continuous operations monitoring and 1st level (L1) incident handling during assigned shifts, execute runbook-based routine tasks, and escalate to teams/vendors per agreed escalation matrix.

Working Conditions

• Shift-based work during the defined service window, including weekends and public holidays (as scheduled).
• Onsite presence required during assigned shifts.

Key Responsibilities

• Continuous monitoring of infrastructure and application alerts (servers, storage, network, and application health indicators).
• Perform IBM iSeries operational activities and basic administration per approved procedures.
• Monitor MIMIX replication and perform basic checks; escalate anomalies promptly.
• Validate alerts (screen false positives) and perform basic event correlation/triage.
• Execute daily morning health checks and daily night checks as per runbook.
• Conduct log reviews and routine alert checks; document actions and outcomes.
• Receive calls/emails from the helpdesk and/or NOC teams.
• Classify incidents and conduct initial triage according to agreed priority/severity model.
• Perform L1 troubleshooting and resolve known issues using SOPs/runbooks.
• Handle authorized user profile lock/unlock requests.
• Perform basic ATM checks and approved restart procedures; escalate to relevant teams when required.
• Execute scheduled operational tasks defined in the runbook (e.g., batch monitoring, service checks, replication checks).
• Maintain evidence (screenshots/log extracts) and update tickets/daily logbook with actions taken.
• Raise proactive alerts to the when abnormal behavior is detected.
• Prepare shift-end status report and perform structured handover at shift change (open incidents, alarms, pending activities, planned tasks).
• Escalate incidents outside L1 scope to designated teams or vendors per the escalation matrix.

Requirements:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent experience.
• 2 -3 years of experience in IT support and operations fields.
• Hands-on experience in IT operations / NOC-style monitoring and incident handling (L1).
• Working knowledge of ITSM/ticketing tools and disciplined documentation.
• Understanding incident priority/severity, escalation, and shift handover best practices.
• Awareness of replication monitoring concepts (e.g., MIMIX) and ability to spot anomalies.
• Basic understanding of banking applications, IBM iSeries and / or IT infrastructure systems is an advantage.
• Basic monitoring fundamentals and alert triage.
• ITIL Foundation certification is preferred (or willingness to obtain).