Servicing Manager (German Speaking)

Our partner is a major international banking group with a strong global footprint, operating in nearly 70 countries and employing over 190,000 professionals worldwide, including a significant presence across Europe. The organisation supports a wide range of clients — individuals, entrepreneurs, SMEs, associations and large institutions — through comprehensive financing, investment, savings and protection solutions in a rapidly changing economic environment.

Its Corporate & Institutional Banking (CIB) division provides specialised and tailored financial services for corporate and institutional customers. The group has a long-standing history of more than 200 years in Europe and a well-established presence in Hungary spanning three decades.

Within the CIB division, the company also maintains a strong and growing position across the Central European region, offering innovative financial solutions reinforced by global expertise and regional market understanding.

What We Offer:

• Competitive salary
• Flexible home office opportunity
• Cafeteria benefits
• Private health insurance
• Life and accident insurance
• Our partner is committed to maintaining a healthy work-life balance
• Additional vacation days
• Flexible, family-friendly workplace
• Opportunity to work for a prestigious multinational company
• Access to market-leading trainings, workshops, external courses, and language programs

Responsibilities:

Customer Support

• Act as the first point of contact for clients, ensuring and promoting a positive customer experience.
• Simplify and facilitate the handling of client requests.
• Continuously propose and implement practical solutions related to payment instruments and payment channels.

Customer Analysis

• Identify and recommend improvements to internal processes while collaborating with back-office teams, business centers, Cash Management, and other internal stakeholders.
• Contribute to the continuous improvement of customer satisfaction by monitoring statistics and reports related to service quality and customer issues.

Customer Service Management

• Regularly participate in client meetings and service review meetings.
• Prepare ongoing reports for assigned clients, including quarterly reviews, and participate in customer service calls.

Customer Incident Prevention

• Proactively engage with clients regarding any issues related to their specific products and processes, as well as any incidents affecting them before and after occurrence.
• Provide regular updates and maintain communication until the issue is fully resolved.

Requirements:

• Experience in customer relationship management and/or customer service
• Advanced German language skills (written and spoken)
• Intermediate English language skills (written and spoken)
• Strong organizational skills
• Customer-focused mindset
• Excellent communication and coordination skills
• Positive, goal-oriented approach

Location: Budapest