Platform Support Engineer (L3) UCaaS & Connectivity

We are looking for a motivated Platform Support Engineer to join our L3 support organization and grow into a key technical contributor within our UCaaS and connectivity platforms.

This role is ideal for someone early in their career who has a solid technical foundation and a strong willingness to learn. You will work closely with experienced L3 and L2 engineers, supporting daily operations, troubleshooting incidents, and gradually building expertise in modern communication and network technologies.

What You'll Do

Support & Troubleshooting

• Act as 3rd line for incidents related to UCaaS and connectivity services
• Assist in troubleshooting issues related to:
• Cloud telephony (VoIP / SIP)
• Microsoft Teams integrations
• Connectivity (routing, switching, WiFi)
• Network security (firewalls, access)
• Escalate complex issues to senior engineers or group engineering with clear documentation and analysis
• Follow incident management processes and contribute to timely resolution

Learning & Development

• Build knowledge of platforms such as Cloud IPBX, CRM integrations, and SDWAN
• Learn from Level 2 / Level 3 engineers through hands-on support and mentorship
• Learn from group engineering teams to bring back skills needed for our local support environment
• Actively develop troubleshooting skills and technical understanding

Documentation & Knowledge Sharing

• Contribute to internal documentation (how-to guides, troubleshooting steps)
• Keep tickets and incident reports clear and well-structured
• Help improve the team knowledge base over time

Operational Support

• Assist with routine operational tasks and monitoring
• Support system checks and health monitoring
• Identify recurring issues and flag them to senior engineers

What we are looking for

Core Skills & Mindset

• 1–3 years of experience or a relevant technical degree (networking, IT, telecom, etc.)
• Understanding of:
• Networking fundamentals (IP, DNS, routing basics)
• VoIP or telephony concepts
• Strong interest in cloud communication and connectivity technologies
• Analytical mindset and eagerness to solve problems
• Willingness to learn and grow in a fast-paced technical environment
• Good communication skills and ability to explain issues clearly

Nice to Have

• Exposure to Microsoft Teams, VoIP, or networking environments
• Scripting or automation interest (e.g., PowerShell, Python)
• Certifications like CCNA or ITIL (or willingness to pursue them)

Growth Path

This role is designed as a stepping stone toward more advanced engineering positions. With the right mindset and development, you will grow into:

• A strong senior Level 3 support engineer or team leader
• A specialist in UCaaS, networking, or platform operations
• A contributor to automation and platform improvement initiatives

What Makes a Great Fit

Someone who:

• Is curious and not afraid to ask questions
• Enjoys troubleshooting and figuring things out
• Takes ownership of learning and improving
• Wants to build a long-term career in modern communication technologies

What you can expect

Our offer

• Competitive salary, based on your experience
• Permanent contract
• Electric company car with charging card or a flexible mobility budget
• Meal vouchers (€8/day) and hospitalization insurance
• Seniority leave: up to 4 additional days of leave
• Flex Income Plan: tailor your own benefits package using your 13th month budget (additional leave, technology, bicycle, and much more)

Benefits

• A role with real responsibility in a growing company, with excellent opportunities for career development and training
• Flexible working hours and the possibility to work from home up to 2 days per week
• A brand-new modern office designed around the wishes of our Destinians
• A friendly atmosphere with regular team-building activities and company events
• Benefits@Work: enjoy exclusive discounts at hundreds of leading brands and retailers
• Fresh soup, fruit, and great coffee every day