Project Manager

The organization is seeking an experienced Product Manager to lead product strategy and execution within this team. This role will work closely with stakeholders across policy, operations, technology, and end-user communities to ensure that system improvements and product decisions align with real-world needs and constraints.

• Serve as the Product Manager, providing strategic leadership and direction across cross-functional teams including policy, operations, and technology.
  
• Define and own the product vision aligned with organizational goals, regulatory requirements, and measurable outcome targets.
  
• Establish, track, and report on Key Performance Indicators (KPIs) tied to user and operational outcomes (e.g., improved retention, reduced process failures, increased automation success rates).
  
• Drive prioritization decisions using a combination of user research, data analysis, compliance requirements, and technical feasibility.
  
• Engage stakeholders across all levels, presenting insights, trade-offs, and recommendations in clear, decision-ready formats.
  
• Translate user needs, operational challenges, and policy requirements into product roadmaps, prioritized backlogs, and detailed acceptance criteria.
  
• Partner with engineers, designers, analysts, and subject matter experts to deliver features from concept through launch and post-launch evaluation.
  
• Convert research insights, journey maps, and service blueprints into actionable product and technical improvements.
  
• Ensure all product changes meet applicable compliance, accessibility, privacy, and security standards.
  
• Promote agile, iterative ways of working and support adoption of modern product management practices.
  
• Mentor team members and build internal capability in product management and delivery practices.
  
• Adhere to organizational policies related to security, change management, and project governance.
  
• Maintain flexibility to support extended hours when necessary.

Minimum Qualifications

• At least 7 years of experience as a Product Manager.
  
• Minimum 3 years of experience in complex, highly regulated, or large-scale environments (e.g., healthcare, financial services, enterprise systems).
  
• At least 2 years in a product leadership role, owning product vision, roadmap, and prioritization across cross-functional teams.
  
• Proven experience delivering a digital product or feature end-to-end, from discovery through implementation, with measurable outcomes.
  
• Demonstrated ability to navigate complex environments with overlapping legal, operational, and technical constraints.
  
• Strong experience defining product vision, success metrics, and managing backlogs and roadmaps.
  
• Experience using both qualitative research and quantitative data to inform decisions.
  
• Proven track record delivering products using iterative, incremental methodologies.
  
• Strong skills in workflow mapping, requirement definition, and translating business needs into user stories and acceptance criteria.
  
• Excellent communication skills with the ability to engage executive, technical, and operational audiences.
  
• Ability to collaborate effectively across multidisciplinary teams.

• Experience working with eligibility, enrollment, or large-scale process-driven systems.
  
• Background in regulated environments with strong compliance considerations.
  
• Familiarity with modern product development frameworks and agile delivery practices.
  
• Experience collaborating with human-centered design and service design teams.
  
• Experience defining and managing KPIs, OKRs, or outcome-based metrics.
  
• Familiarity with analytics, experimentation (e.g., A/B testing), and performance measurement.
  
• Exposure to AI-assisted workflows, automation, or conversational interfaces.
  
• Experience managing vendors or external delivery teams.
  
• Experience mentoring or training teams in product management practices.
  
• Knowledge of accessibility standards and inclusive design principles.
  
• Relevant certifications (e.g., CSPO, SAFe, or equivalent).