Systemadministrator

IT System Administrator & Technical Customer Support

Lippstadt, Germany · Hybrid

About INDEC:

For more than 25 years, INDEC has helped leading companies make better product and market decisions through benchmarking, cost engineering, competitive intelligence, and applied innovation.

As our digital products continue to grow, we are looking for someone who can combine technical understanding with a strong customer mindset.

This is not a role where you simply maintain systems and wait for tickets. You will gradually become an expert in our software and solutions, support our customers in using them successfully, and identify opportunities to improve their experience and our products.

What you will do

Your role will evolve as you learn our software, processes, and customers.

You will:

• Become an expert in INDEC's software and understand how our customers use it
• Support customers with technical and application-related questions
• Troubleshoot problems, identify their root causes, and find practical solutions
• Work closely with customers to understand their needs and challenges
• Support the implementation and configuration of our software
• Identify recurring issues and opportunities for improvement
• Translate customer feedback into actionable ideas for our development team
• Gradually become a trusted technical advisor for our customers
• Support and maintain our internal IT infrastructure and systems
• Contribute to improving our internal processes, documentation, and support capabilities

What we are looking for

We are looking for someone who combines technical experience, curiosity, and a genuine willingness to help people.

You should have:

• Previous experience in IT administration, technical support, software support, or a similar role
• A solid technical understanding of IT systems and infrastructure
• Strong troubleshooting and analytical skills
• Experience working directly with customers or users
• The ability to explain technical topics clearly to non-technical people
• A structured and independent approach to solving problems
• A strong willingness to learn and become an expert in new software and processes
• A proactive mindset: you don't just solve the problem—you ask why it happened and how it can be prevented
• Good communication skills in English (B2) and German (C1)

Experience with Linux, Azure, Entra ID, Intune, Windows Server, and SQL Server is valuable, but we don't expect one person to know everything from day one.

What matters is that you have the technical foundation and the curiosity to learn the rest.

What we offer

• Hybrid working model (at least 3 days per week in our Lippstadt office)
• A customer-facing role with real responsibility and direct impact
• The opportunity to become an expert in our software and industrial solutions
• Direct interaction with international customers
• Close collaboration with management, development, and other teams
• A high degree of autonomy and room for initiative
• Exposure to software, AI, benchmarking, and competitive intelligence
• The opportunity to shape how we support customers as our digital business grows

Learn the product. Understand the customer. Solve the problem. Then make it better.