Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Linux Architecture

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

A skilled Linux Administrator with 2–4 years of hands-on experience, capable of independently handling L2 operations and providing limited assistance on L3 escalations. The role requires a deeper understanding of Linux internals, scripting, and infrastructure tooling. The candidate is expected to take ownership of incidents, drive problem resolution, and contribute to automation and process improvement efforts.

Roles & Responsibilities:

• L2 Operations & Incident Management
• Own and resolve L2 incidents, service requests, and problems end-to-end within SLA.
• Perform root cause analysis (RCA) for recurring incidents and propose preventive measures.
• Conduct proactive monitoring and performance trending to prevent outages.
• Execute patching, upgrades, and vulnerability remediation activities.
• Participate in Change Advisory Board (CAB) as an implementer for standard changes.
• Advanced Linux Administration
• Administer and tune RHEL / CentOS / Ubuntu servers in production environments.
• Manage storage: LVM, RAID, NFS, Samba, and SAN/NAS connectivity basics.
• Configure and manage network services: DHCP, DNS (BIND), NTP, SSH, and VPN clients.
• Administer web and application servers: Apache/Nginx, Tomcat (basic).
• Manage security: SELinux, sudo policies, PAM, auditing, and SSH hardening.
• Implement and manage backup and recovery solutions.
• Write and maintain bash/shell scripts for operational automation.
• Tooling & Collaboration
• Use configuration management basics (Ansible playbooks) for repetitive tasks.
• Manage and maintain monitoring tools create and tune alerts and dashboards.
• Mentor CL-12 administrators and review their work.
• Contribute to knowledge base articles, runbooks, and post-incident reviews.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Linux Architecture.
• Strong knowledge of system troubleshooting and incident management.
• Experience in creating and implementing Requests for Change.
• Ability to collaborate effectively with vendors and service management teams.
• Familiarity with maintaining and updating technical documentation and knowledge bases.

Additional Information:

• The candidate should have minimum 2 years of experience in Linux Architecture.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
• RHCSA (Red Hat Certified System Administrator) – required
• RHCE (Red Hat Certified Engineer) – desirable
• Linux Foundation Certified SysAdmin (LFCS) – acceptable alternative