Data Center Technician (Hardware) , AWS Infrastructure Operations

Description

We are looking for skilled Data Center Linux & Hardware Engineers with a passion for technology to help us expand our Cloud to the next level.

Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

We continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!

At Amazon, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

Come and work for the world’s most Customer Centric Company.

Key job responsibilities

A Data Center Linux & Hardware Engineer may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Responsibilities

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

• Problem Solving:

Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

Escalation point and technical troubleshooter for all Systems and Network hardware problems

Deep diving into Linux server issues

XEN service virtualization troubleshooting

• Technical:

Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

Remediation of physical layer outages, both

• Systems & Network

Remediation or recovery of physical power issues on racks

Participate in Data Center power & cooling events

• Operations:

Meet 24x7 On-Call requirements and response during shift rotations.

Install & configure racks of hosts in line with internal SLAs

Triage & resolve trouble tickets for all devices in your region

Data Center point of contact for all High Severity issues

Physical replacement of server and network device parts

Ensure correct rotation of parts & spares

Help define metrics to increase our customer uptime

Enforcing Amazons Security Best Practices

Interact with third party vendors & contractors

Contribute ideas to improve operational efficiency

Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

• Project Management:

Participate in and deliver on a number of high impact small to mid-scale projects

Participate in team meetings for metric analysis and project status updates

Help build the world’s largest Cloud infrastructure

• Mentoring:

Share knowledge and help educate less technical staff on the best practices related to all service owner issues

• Hiring:

Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

Basic Qualifications

• Solid Understanding of Linux/Unix Administration
• Server Hardware Troubleshooting experience
• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
• Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
• Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
• Strong Communication Skills
• Passionate about IT infrastructure and hardware!

Preferred Qualifications

• Remote Access: Console routers, IPMI, BMC
• Network Equipment Installation and Configuration
• Cisco IOS, NX-OS, JunOS
• Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
• Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
• Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
• Participated in Project Management
• Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
• Scripting: Bash, Python, Perl, Ruby (or programming languages)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Data Services (Thailand) Limited

Job ID: A10513171