Senior ICT Technician

About the Role

Grapevine Communications (GVC) is looking for an experienced Senior Technician to lead ICT structured cabling and network equipment installs on-site across Auckland. You'll take the lead role on jobs of varying size — installing, commissioning and troubleshooting equipment such as servers, switches, Wi-Fi access points, IP phones and display screens, alongside the structured cabling that connects it all. You'll take ownership of quality from first fix through to sign-off, be the most senior technician that the junior staff see day to day, resolve the complex faults others can't, mentor apprentices and junior/intermediate technicians, and build the client relationships that keep GVC's reputation strong on site.

You'll report to a Project Manager as your formal line manager and take day-to-day direction on-site from whichever Senior Technician or Field Manager is leading the job.

Key Responsibilities

• Lead install teams on jobs of varying size, including planning how the work is carried out on-site
• Install, commission and troubleshoot network equipment (servers, switches, Wi-Fi access points, IP phones, display screens) and resolve complex cabling and network faults independently
• Deliver toolbox talks, enforce site safety standards and escalate any genuine health & safety risks immediately
• Liaise directly with clients and keep internal and external project stakeholders updated
• Escalate any variation requests to your supervisor before proceeding on-site
• Mentor and direct the day-to-day work of apprentices, junior technicians and intermediate technicians on-site
• Sign off completed work and provide accurate as-built markups to project managers and the documentation team
• Act as a point of escalation alongside Field Managers for on-site issues others can't resolve
• Maintain time and material records across the jobs and technicians you're leading, and be available to work overtime as required

What We're Looking For

• 4+ years' experience in ICT structured cabling
• Ability to accurately follow instructions and work to specification
• Ability to read and update documentation such as floor plans
• Competent testing and certification of cables (e.g. with a Fluke DSX tester)
• Solid understanding of device installation and connection
• Strong communication skills with both clients and colleagues
• High problem-solving ability, especially with complex or unusual faults
• Accurate record-keeping
• Proven ability to lead and get the best out of a team

Why Join GVC?

At GVC, we believe documentation is just as important as the work onsite. By joining us, you'll be part of a team that values accuracy and professionalism. In return we offer:

• Great Place to Work Certified!
• Consistent full-time hours, Monday to Friday.
• Supportive team environment.
• Employer KiwiSaver contributions (on top of your pay).
• Southern Cross Health Insurance (after 3 months, pro rata).
• Opportunities to grow your skills in ICT documentation and project systems.