Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : SUSE Linux Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operating models to maintain service reliability and quality, ensuring smooth operation of infrastructure components and application platforms throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Maintain clear and timely communication with stakeholders regarding incident status and resolution progress.
• Document troubleshooting steps and resolutions to enhance knowledge sharing within the team.
• Assist in monitoring system performance and proactively identify potential areas of improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SUSE Linux Administration.
• Strong knowledge of Linux operating system architecture and command-line tools.
• Experience in managing and troubleshooting infrastructure components in production environments.
• Familiarity with system monitoring and alerting tools to ensure service availability.
• Ability to analyze logs and system metrics to diagnose and resolve issues effectively.
• Understanding of networking fundamentals and their impact on system performance.

Additional Information:

• The candidate should have minimum 3 years of experience in SUSE Linux Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.