NOC Analyst

Boingo simplifies complex wireless challenges to connect people, businesses, and things. For 25 Years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there.

At Boingo, our network is our product, so our NOC is at the heart of what we do.  As our NOC Analyst, you’ll work in our beautiful new office hub at the Star at Frisco. You’ll monitor and maintain our worldwide footprint of over 700K hotspots, using the latest technology to respond to issues impacting the performance of Boingo’s global Wi-Fi and DAS carrier services network. You’ll play a key role in maintaining our core provisioning / authentication infrastructure. The right candidate will bring years of professional experience in a NOC environment utilizing industry standard tools, diagnostics, communication, issue tracking and documentation for fault detection, response and resolution to meet or exceed SLAs. If you’re ready to keep our systems up and running overnight for our half a billion users, then read on! 

Shift: Tuesday to Saturday, 3:00 pm to midnight Central Time

This is the only shift that is open.

Responsibilities

• Leverage industry standard tools, experience, and proactive testing to monitor the availability and performance of server infrastructure and networks.
• Respond to alerts, inbound email / voice calls and fault detection with event classification, prioritization, triage, communication, diagnostics, documentation and escalation.
• Diagnose and repair network quality and outage issues remotely.
• Create, update and route trouble tickets as needed in response to issues detected. Track ticket status to resolution and close out documentation
• Adhere to response and resolution timelines to ensure quarterly network performance and uptime goals and objectives.

Requirements

• 3-5 years' experience in Tier 3 or Support Engineering Network Operations role preferably in a service provider environment
• Minimum 3 years' experience with LAN / WAN IP networks, routing / switching technologies / protocols and Wi-Fi access networks
• Experience with Linux support and administration, server health monitoring, application monitoring, diagnostics and basic shell scripting
• Strong understanding of RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP / IP, VLAN, WLAN, VPN and Wi-Fi protocols and technologies
• Demonstrated experience in Cisco or comparable hardware device configuration, backup and change management
• Work on-site Tuesday, Wednesday & Thursday.

Meet Boingo

At Boingo, we don’t just follow the latest technology trends – we help shape them. Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering cellular and Wi-Fi networks in airports, transit hubs, military bases, stadiums, convention centers, commercial properties, multifamily communities, and more. We are proud to keep people connected at some of the most iconic venues in the world.

There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products. We offer an incredible benefits and perks package, including health, dental, vision, 401(k) match, unlimited vacation, tuition reimbursement, cell phone reimbursement, and pet care benefits. It’s no wonder we’ve been named among the Best Places to Work 12 times (and counting!).

Location

This role is based in our beautiful Frisco, TX headquarters – just a short walk to The Star, home to the Dallas Cowboys. The Star District offers 35 shops, restaurants, and specialty services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status