Systems Reliability Engineer

The Opportunity

Nutanix is a global leader in cloud software and a pioneer in

hyperconverged infrastructure solutions, making computing invisible

anywhere. We are excited to bring in a new wave of talented Technical

Support Engineers into our company! If you are someone that: loves

technology and innovation; have a customer-first mindset; has an

eagerness to learn and wants to enhance your skillset in our leading

Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud

solutions, come be part of the family and help us provide our customers

with an exceptional support experience.

About The Team

Here at Nutanix we drive the success of our customers through passion

and teamwork, ensuring quick response times and unparalleled

customer satisfaction: our 90/100 NPS score is a testament to such

objective. Our diverse, multicultural team of top-notch engineers act as

our customers champions, working closely with Engineering, Field, and

Sales teams. Our teams love to have constant learning opportunities and

aim to become experts in Virtualization, Networking and Storage.

You will report to the Worldwide Support Manager who is dedicated to

fostering a positive work environment and providing the necessary

guidance and resources for your success.

We are a fully hybrid team based in Kent Street, Sydney. We operate 2

days from the office and meet up as a full team to reconnect, share

ideas and to socialize outside of working hours! We organize our

working shifts and aim towards the appropriate work-life balance for all

our team members.

Your Role

• Troubleshoot, debug, and diagnose customer issues encountered in the field.
• Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
• Provide analysis of our existing customer base to avoid and minimize risks in the field.
• Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.
• Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and work on internal and external knowledge bases.
• Provide support on weekdays and off hours on an as-needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.

• Demonstrated entry-to-mid level experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis
• Foundational experience in supporting external customers and a customer first mindset.
• Multilingual (Korean / Mandarin) will be highly regarded
• Passion and ability to learn new things