Customer Experience Associate, Bilingual

Marble Health Customer Experience Associate, Bilingual 3 Hours AgoSaved Hybrid New York City, NY, USA 65K-80K Annually Junior 65K-80K Annually JuniorHealthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AIProvides bilingual customer support to students, parents, therapists, school counselors, and insurance partners. Owns support cases, resolves issues, identifies recurring friction, recommends product improvements, and builds CX processes and documentation. Collaborates with Operations and cross-functional teams to improve the mental healthcare experience. The role is hybrid in New York City and requires fluent Spanish and English plus at least two years of startup operations or customer experience experience.