Customer Success Manager

Robin Customer Success Manager 3 Hours AgoSaved Hybrid Boston, MA, USA 85K-100K Annually Entry level 85K-100K Annually Entry levelHR Tech • Information Technology • Productivity • Real Estate • Software • PropTech • Generative AIOwn the end-to-end customer lifecycle for Robin’s B2B SaaS customers, including onboarding, relationship management, adoption, renewals, and expansion. Drive retention and revenue goals through account planning, usage analysis, executive business reviews, and advocacy development. Partner with Support, Product, Engineering, Sales, and Marketing to resolve issues, communicate roadmap value, and deliver customer feedback. Manage a multi-million-dollar book of national and multinational accounts.Top Skills: AISaaS