Senior Customer Success Manager

Robin Senior Customer Success Manager 3 Hours AgoSaved Hybrid Boston, MA, USA 100K-120K Annually Senior level 100K-120K Annually Senior levelHR Tech • Information Technology • Productivity • Real Estate • Software • PropTech • Generative AIOwn the full customer lifecycle for complex B2B SaaS accounts, including onboarding, adoption, renewal, expansion, and risk mitigation. Manage multi-stakeholder relationships, lead executive business reviews, demonstrate ROI, and drive retention and growth. Partner with Support, Product, Engineering, and Marketing to resolve escalations, develop customer advocates, provide feedback, and improve team playbooks. Mentor peers and use AI tools to enhance account research, reporting, and customer success workflows.Top Skills: AISaaS