# Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico
## About the Role
As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud's customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud's various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer - Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.
## Location
Mexico City, Mexico - Remote
## Employment Type
Full Time, Remote
## Department
Customer Success – Customer Support Engineering
Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-support-engineer-tier-1-macos-and-mdm-mexico-jumpcloud